Cisco Finesse Out of Service 01-01-2023 03:05 AM Try restarted the Finesse Tomcat services, Still Same below message Out of Service This Finesse Server is currently out of service For more information, contact your administrator
Finesse agents are intermittently loosing the connection to CCX - Cisco . . . 07-02-2025 12:23 PM Intermittent Finesse agent disconnects from CCX often point to network issues, even if connectivity seems stable Check for any bandwidth limitations, packet loss, or latency spikes between the agents and the CCX server Also verify firewall or proxy settings that might interrupt WebSocket connections used by Finesse
Cisco Finesse Web Services Developer Guide Cisco Finesse supports both HTTP and secure HTTP (HTTPS) requests from clients Cisco Finesse desktop operations can be performed using one of the many available REST-like HTTP HTTPS requests described in this guide
Cisco Finesse errors and disconnects after Windows 11 Update Hello, It seems like since out workstation group updated to Windows 11 that we have seen a lot more Cisco Finesse Disconnects and call drop issues I was wondering if anyone else has experinced similiar issues after upgrading to windows 11 It seems like we get 50002 and 50003 errors with a disconne
Cisco Finesse Not Ready Call Overlaps UCCE 11 6 Finesse 11 6 1 10000-30 In the past 2 days we have had issues with users going into Not Ready - Call overlay this has happened a couple times a day for no apparent reason It will happen to a group of users, and then they recover When you look up the message call overlap I found
Finesse users getting logged out from the syste, - Cisco Community We have UCCX 10 6 1 10000-39 A lot of our users are getting logged out from the system Per checking, reports show 255 reason code Is there a default timer for UCCX like UCCE? I read that there's a setting that will automatically log out the user due to inactivity (UCCE) Though the timer didn't
Finesse lost connection - Cisco Community Hi As more of our users WFH now, occasionally some users will have issue with Finesse lost connectivity We are using VPN to connect to the internal network During the connection lost the VPN itself is still connected Any advise on this on how can i assist users and tackle this issues
Cisco Finesse and Microsoft Teams Once we eliminated Microsoft Teams from the same computer that Cisco Finesse was running on, they no longer had disconnect or connection failures Is it possible that the 2 programs, because they are both audio based, are fighting to take over the agent's audio controls? When on a Teams meeting, Microsoft Teams will disconnect Cisco Finesse?
Cisco Finesse Problems Hi We have UCCX 11 6 and we have so many problems with cisco finesse The state of the agents change from talking to phone failure or phone working and after that they can not hold or transfer their calls Some times when phone failure happens the agents have to sign out from their jabber and finess